Terms of Service
Stretch Navi
These Terms of Service (the "Terms") set out the conditions for using the "Stretch Navi" application (the "App") provided by Ondia (the "Provider," "we," or "us"). By downloading, installing, or using the App, you are deemed to have agreed to these Terms. If you do not agree to these Terms, please refrain from using the App.
Article 1 (Service Content and Non-Medical Nature)
- The App is designed to support users in maintaining their health by suggesting stretching routines tailored to their goals and lifestyle.
- The App is not a medical device and does not diagnose, treat, cure, or prevent any disease. The information provided in the App is general health information and is not a substitute for individual diagnosis, advice, or prescription by a physician or other medical professional.
- The App is offered as a free version available to all users and as a Premium Plan (a paid subscription) that unlocks additional features. Details of the Premium Plan are set forth in Article 7.
Article 2 (Eligibility)
- The App may be used only upon agreement to these Terms. Minors must obtain the consent of a parent or other legal guardian before using the App.
- Use of the App is conditioned upon your agreement to, and compliance with, these Terms.
Article 3 (Precautions and Personal Responsibility)
- Users shall use the App at their own discretion and responsibility, after confirming their physical condition, medical history, exercise experience, and the safety of their surroundings.
- Persons in any of the following categories must consult a physician in advance and follow the physician's instructions before using the App.
- Persons who are injured, under medical treatment, or have a chronic illness
- Persons who are pregnant
- Persons who have been advised by a physician to restrict exercise
- Other persons who may experience adverse health effects from exercise
- If you experience pain, numbness, dizziness, shortness of breath, or any other discomfort while stretching, stop immediately.
- When using the App, make sure to secure sufficient space and confirm the safety of your surroundings before performing any exercises.
Article 4 (Prohibited Acts)
Users must not engage in any of the following acts when using the App:
- Reproducing, copying, modifying, or distributing content of the App without authorization
- Reverse engineering, decompiling, disassembling, or otherwise analyzing the App
- Infringing the intellectual property rights, privacy rights, or other rights of the Provider or any third party
- Gaining unauthorized access to the App or imposing excessive load on its servers or networks
- Automatically collecting or acquiring data from the App (e.g., scraping)
- Interfering with the display of advertisements or fraudulently clicking on advertisements
- Reselling, distributing, providing, or otherwise using the App or its content for commercial purposes without the Provider's prior consent
- Obtaining Premium Plan free trials repeatedly or by fraudulent means
- Circumventing billing processes or using Premium features by unauthorized means
- Interfering with the operation of the App
- Acts that violate applicable laws, regulations, or public order and morals
- Any other acts that the Provider deems inappropriate
Article 5 (Suspension and Termination of Use)
- If a user violates these Terms or if the Provider otherwise deems it appropriate, the Provider may suspend or restrict the user's use of the App without prior notice.
- The Provider's liability for any damages incurred by a user as a result of such suspension shall be governed by Article 11.
Article 6 (Modification, Suspension, and Termination of the Service)
- The Provider may modify, suspend, or terminate all or part of the App without prior notice in any of the following cases:
- When performing maintenance, inspection, or updates of the App's systems
- When provision becomes difficult due to force majeure such as earthquakes, fires, or power outages
- When provision becomes difficult due to changes in the specifications of operating systems, devices, or external services
- Other cases in which the Provider determines that suspension or termination is necessary
- The Provider shall have no obligation to retain or preserve user data upon termination or suspension of the App.
- The Provider's liability for any damages incurred by a user as a result of any modification, suspension, or termination under the preceding paragraphs shall be governed by Article 11.
Article 7 (Premium Plan)
- The App offers a Premium Plan (a monthly auto-renewing subscription) that unlocks additional features.
- The specific features, pricing, and free trial (if any) of the Premium Plan are as displayed on the Premium screen within the App and on the subscription information screens of the platforms through which the App is distributed (including Google Play and the Apple App Store; collectively, the "Distribution Platforms").
- The Provider may add, change, or discontinue the features or pricing of the Premium Plan. For material changes, the Provider will provide advance notice to users through in-app notifications or other reasonable means.
- Billing for the Premium Plan is processed through the applicable Distribution Platform. Billing, auto-renewal, cancellation, and refunds are governed by the rules of the relevant Distribution Platform.
- The Premium Plan automatically renews through your registered payment method under the conditions set by the relevant Distribution Platform (including requirements to cancel a specified period before the end of the current billing cycle). You may cancel your subscription at any time from the subscription management screen of the relevant Distribution Platform.
- If a free trial is offered, you will not be charged if you cancel before the trial period ends. Where the EU Consumer Rights Directive, the United Kingdom Consumer Contracts Regulations, or other similar local consumer protection laws grant you a statutory right of withdrawal, you acknowledge and expressly consent that supply of digital content begins immediately upon activation of your subscription, and that your right of withdrawal may cease to apply from that point, to the extent permitted by applicable law.
- Except where required by applicable law, no refund will be made for fees already paid, including in cases where your use of the App is suspended under Article 5 or where access to Premium features is terminated due to a breach of these Terms or other reasons attributable to the user.
Article 8 (Advertising and External Services)
- The free version of the App may use services of third-party advertising or analytics providers (such as Google AdMob) for delivering advertisements and analyzing usage. While the Premium Plan is active, advertisements are generally not displayed. The handling of information by these services is governed by our separate Privacy Policy.
- The App is distributed through platforms such as the Apple App Store and Google Play. Users must also comply with the terms of service of each platform.
- The Provider's liability for any transactions, communications, disputes, or other matters that arise between a user and a third party in connection with advertisements, external links, or other third-party services outside the App shall be governed by Article 11.
Article 9 (Handling of Personal Information)
The handling of personal information and user information in connection with the App is governed by our separate Privacy Policy. The Privacy Policy forms an integral part of these Terms and can be accessed from within the App.
Article 10 (Intellectual Property Rights)
- All copyrights, trademarks, and other intellectual property rights relating to the content included in the App (including text, images, design, and programs) belong to the Provider or to the third parties that lawfully hold such rights.
- Users are granted only a non-exclusive and non-transferable right to use the App in accordance with these Terms. All rights not expressly granted herein are reserved by the Provider.
Article 11 (Disclaimer and Limitation of Liability)
- The Provider makes no warranty, express or implied, regarding the accuracy, completeness, usefulness, fitness for a particular purpose, safety, or absence of errors in the content of the App.
- Except where caused by the Provider's intentional misconduct or negligence, the Provider shall not be liable for any damages incurred by users in connection with the use of the App.
- In the event that damages are incurred by a user due to the Provider's negligence (excluding gross negligence), the Provider's liability shall be limited to ordinary damages that directly and actually arise to the user.
- The limitation set forth in the preceding paragraph shall not apply in cases where damages are incurred due to the Provider's intentional misconduct or gross negligence.
- The Provider shall not be liable for any damages incurred by users arising from failures, specification changes, or policy changes of Google Play, the Apple App Store, or any other payment platform.
- Nothing in this Article shall exclude or limit the Provider's liability to the extent such exclusion or limitation is prohibited under applicable consumer protection laws or other mandatory laws.
Article 12 (Compliance with Applicable Laws)
- Users represent and warrant that they will not use the App in connection with organized crime, money laundering, terrorism financing, sanctioned activities, or any other illegal activity.
- If the Provider reasonably determines that a user is engaged in any activity described in the preceding paragraph, the Provider may suspend such user's use of the App without prior notice.
Article 13 (Changes to the Terms)
- The Provider may change these Terms in the event of changes in laws and regulations, changes in the App's features, operational necessity, or other reasonable circumstances.
- For material changes, the Provider will provide advance notice of the details and effective date of the changes through in-app notifications or other appropriate means.
- The amended Terms will take effect on the effective date separately determined by the Provider. Users who continue to use the App after the effective date are deemed to have agreed to the amended Terms.
- Any changes to these Terms or notices from the Provider shall be deemed to have been communicated to users when they are posted on the App or on a website operated by the Provider and placed in a state where users can normally view them.
Article 14 (Use Environment)
- Users shall prepare, at their own expense and responsibility, the communication equipment, communication lines, operating systems, and other environments necessary to use the App.
- User data stored on a device may be lost due to deletion of the App, change of device, reinstallation of the operating system, or other circumstances. The Provider's liability for any damages incurred by a user as a result of such loss of user data shall be governed by Article 11.
Article 15 (Severability)
Even if any provision of these Terms is determined to be invalid or unenforceable under applicable laws and regulations, the remaining provisions shall continue to be fully effective.
Article 16 (Governing Law and Jurisdiction)
- These Terms shall be governed by and construed in accordance with the laws of Japan, without prejudice to any mandatory consumer protection laws that apply in the user's country of habitual residence.
- Any dispute arising in connection with the App shall, as a matter of first instance, be submitted to the exclusive jurisdiction of the district court or summary court having jurisdiction over the location of the Provider. This provision does not affect any non-waivable statutory right a consumer may have to bring proceedings in, or rely on the protection of, the courts of their country of habitual residence.
Article 17 (Language)
These Terms may be provided in multiple languages. In the event of any inconsistency between language versions, the English version shall control for users outside Japan, and the Japanese version shall control for users in Japan.
Article 18 (Contact)
For inquiries regarding these Terms, please contact us through the following:
Effective date: April 2, 2026
Last updated: April 24, 2026